Refund policy

Last updated: October 6, 2026

This policy applies to orders placed at Lacey & Brooks, a brand operated by MBX Digital, a sole proprietorship registered in the Netherlands (Chamber of Commerce/KvK 42067045, VAT NL005499600B57), Bonkelaar 73, 1852 RZ Heiloo, Netherlands.

30-day returns

You can request a return within 30 days of receiving your order.

How to start a return

Email support@laceyandbrooks.com with your order number before sending anything back. Please tell us which items you want to return and why. We'll send you return instructions. Items sent back without a prior return request can't be accepted.

Condition of returned items

Returned items must be:

• unworn, unused and unwashed
• returned with all original tags attached
• returned in their original packaging
• accompanied by proof of purchase

Trying an item on to check the size, fit and style does not prevent you from returning it.

Return address

All returns must be sent to:

Liu Changxing
No. 2 freight elevator, west side of the 3rd floor, upstairs
Yuantong Express
No. 409, Suxi, Yiwu Town
Zhejiang, 310000
China

This is an international address. We recommend using a shipping service with tracking.

Return shipping costs

Return shipping costs are paid by the customer.

Faulty, damaged or incorrect items

If you received a faulty, damaged or incorrect item, email support@laceyandbrooks.com as soon as possible with your order number and photos. We'll work with you to find a suitable solution.

Examples of faults include faulty seams, fabric that was damaged when it arrived, or zips or buttons that fail during normal use. Normal wear and tear from everyday use is not considered a fault.

Refunds

After we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are made to the original payment method used at checkout.

Sale items

Items bought at a discount or on sale have the same 30-day return window as full-price items.

Exchanges

We don't offer direct exchanges. To get a different size or color, return the item following this policy and place a new order.

Non-returnable items

Gift cards and items made to your specifications or clearly personalized can't be returned.

Questions

Email support@laceyandbrooks.com or call +31 6 3828 7630.