Privacy policy

Last updated: October 6, 2026

This Privacy Policy explains how MBX Digital, operating the Lacey & Brooks online store ("we", "us"), collects, uses and shares your personal information when you visit our store, make a purchase or contact us.

MBX Digital, a sole proprietorship registered in the Netherlands. Chamber of Commerce (KvK): 42067045. VAT: NL005499600B57. Bonkelaar 73, 1852 RZ Heiloo, Netherlands. Email: support@laceyandbrooks.com. Phone: +31 6 3828 7630.

1. Information we collect

• Contact details: name, billing address, shipping address, phone number and email address.
• Order and transaction information: products viewed, added to cart, ordered or returned, and payment confirmation details.
• Account information, if you create an account.
• Communications: information you send us when you contact customer service.
• Device and usage information: device type, browser, IP address and how you interact with our store.

2. Where we get it

Directly from you, automatically through cookies and similar technologies, and from service providers that process information on our behalf.

3. How we use it

• To process and deliver your orders, payments, returns and refunds.
• To provide customer service.
• To send marketing emails if you signed up; you can unsubscribe at any time using the link in each email.
• To measure and improve our store and our advertising.
• To keep our store secure and prevent fraud.
• To comply with legal, tax and accounting obligations.

4. Who we share it with

• Shopify, which hosts our store and processes data to provide its services.
• Payment processors.
• Fulfillment partners and shipping carriers, to deliver your order.
• IT, hosting and security providers.
• Analytics and advertising partners, where permitted by law.
• Authorities, when the law requires it.

We do not sell your personal information for money.

5. Payments

Payments are processed through Shopify's secure, encrypted checkout. We don't store your full card details.

6. Cookies and targeted advertising

We use cookies and similar technologies to run the store, remember your cart, analyze traffic and, where permitted, measure and personalize advertising. Depending on your state of residence, some advertising cookies may count as "selling" or "sharing" personal information under state privacy laws. You can opt out through the cookie and privacy settings on our store or by emailing us.

7. Your privacy rights

Depending on where you live, including California and other states with consumer privacy laws, you may have the right to:

• know what personal information we hold about you and get a copy;
• correct inaccurate information;
• delete your personal information;
• opt out of targeted advertising and the "sale" or "sharing" of your personal information;
• not be discriminated against for using these rights.

To use your rights, email support@laceyandbrooks.com. We may need to verify your identity first. If we deny your request, you may appeal by replying to our decision.

8. Children

Our store is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

9. Security and retention

We use reasonable technical and organizational measures to protect your information, but no system is completely secure. We keep personal information only as long as needed for the purposes above, including legal, tax and accounting obligations.

10. International transfers

We are based in the Netherlands, and our service providers may process your information in the United States, the European Union and other countries.

11. Changes

We may update this policy. The "Last updated" date shows when it last changed.

12. Contact

Questions or requests: support@laceyandbrooks.com or MBX Digital, Bonkelaar 73, 1852 RZ Heiloo, Netherlands.